Refund and Returns Policy

🔁 Refund & Returns Policy – Lyaland

At Lyaland, every item we offer is a reflection of refined taste and elevated style. We understand that luxury is not only about the product itself, but also about the experience. That’s why we are committed to ensuring a seamless return process, should your purchase not meet expectations.

🎯 Eligibility for Return

We gladly accept returns within 14 days of delivery, provided that:

Items are in original condition — unworn, unwashed, and unused.
All original tags, packaging, and accessories are intact.
The item is not a final sale or customized product, which are not eligible for return or refund.

📨 How to Initiate a Return

Please contact our customer care team at [email protected] with your order number and reason for return.
We will respond within 24 business hours and guide you through the next steps.

💳 Refund Process

Once your return is received and approved:

A refund will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable, unless the return is due to a product fault or order error on our end.

♻ Exchanges

We currently do not offer direct exchanges. Should you wish to purchase another item, we recommend placing a new order once your return has been successfully processed.

🕊️ Final Note