Refund and Returns Policy

🔁 Refund & Returns Policy – Lyaland

At Lyaland, every item we offer is a reflection of refined taste and elevated style. We understand that luxury is not only about the product itself, but also about the experience. That’s why we are committed to ensuring a seamless return process, should your purchase not meet expectations.

🎯 Returns & Exchanges

As each product is custom-printed when you place an order, we do not accept returns or exchanges for the following reasons:
❌ Buyer’s remorse (change of mind, wrong size selection)
❌ Incorrect shipping address provided by the customer
❌ Minor color variations due to screen differences

However, if you receive a defective, damaged, or incorrect item, we will gladly replace it or issue a refund.

🎯 Eligibility for Refunds & Replacements

We will process a refund or replacement if:
✅ Your item arrives damaged or defective
✅ You receive the wrong product, size, or design
✅ Your order is lost in transit (confirmed by tracking)

To request a refund or replacement, you must:
📩 Email us at [email protected] within 7 days of delivery
📸 Provide clear photos of the damaged, defective, or incorrect item

Once approved, we will send a replacement at no extra cost or issue a refund to your original payment method

💳 Refund Process

Please contact our customer care team at [email protected] with your order number and reason for return.
We will respond within 24 business hours and guide you through the next steps.

Once your return is received and approved:

A refund will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable, unless the return is due to a product fault or order error on our end.

⛔️ Order Cancellations & Modifications

Since all orders are processed immediately, cancellations or modifications are only possible within 12 hours of placing your order. After that, production begins, and we cannot make changes.

🕊️ Final Note